General Terms and Condition (“GTC“)
Conclusion of contract
The contract of sale is concluded upon acceptance of the order by Emma Kunz Heilprodukte AG, Steinbruchstrasse 5, CH-5436 Würenlos. In the case of orders placed by telephone, the order confirmation shall be made by telephone. In the case of written orders by order form, letter or email, acceptance of the order is effected by execution of the delivery. Our offers are subject to change.
Prices
The prices shown at the time of the order and our price list dated 01.01.2021 apply. The prices are shown in CHF and include the statutory value added tax. Delivery is free of charge in Switzerland to private individuals from CHF 100.00 gross. For orders below this value, CHF 10.00 or CHF 13.- for posters (format 70 x 100 cm, rolled) will be charged in Switzerland as a flat rate for transport and packaging. Errors, misprints, price and other changes are reserved. Deliveries abroad to private persons will be charged according to volume weight, taking into account the corresponding shipping zone. As the flat rate only covers part of the actual shipping costs, Emma Kunz Heilprodukte AG will pay the remainder of the packaging and delivery charges.
Delivery and delivery time within Switzerland
We usually deliver two days after receipt of order, i.e. mostly within 48 hours. There is no delivery on public holidays. There is no entitlement to delivery on a specific date or within a specific period. If articles are not available at the moment, partial deliveries will only be made within Switzerland. If the gross order value is less than CHF 100.00, we will only charge the flat-rate delivery fee once for partial deliveries within Switzerland. Emma Kunz Heilprodukte AG prefers to deliver in Switzerland by Swiss Post or by other forwarders.
International delivery and delivery time
We usually deliver two days after receipt of order, i.e. mostly within 48 hours. There is no delivery on public holidays. There is no entitlement to delivery on a specific date or within a specific period. If items are currently not available, the order will be held back and Emma Kunz Heilprodukte AG will contact the customer by email. AION A and cosmetic products are shipped within the EU. All other products are shipped worldwide. International shipping costs are calculated according to weight and the respective country zone. Shipment is made with DHL International or another express courier.
Any customs and handling charges may apply and must be paid by the recipient.
A partial assortment is available from the EU business partners.
Objection period
Sales contracts are binding for the seller if no objection is made within 24 hours of receipt. An objection is only admissible if the content of the contract deviates from the agreement made.
Receipt of goods
The goods received shall be checked by the recipient for completeness and correctness. External damage to consignments must be confirmed by the bearer on delivery. Complaints received later than seven days after receipt of the consignment cannot be accepted.
Returns
Returns must be carefully packed and handed over within Switzerland by post or directly to the Emma Kunz Centre on site. Returns must be franked. Postage will be refunded if the complaint is justified.
Method of payment / terms of payment
Credit card payment, PayPal or TWINT. Possible charges may apply
Invoice with payment deadline 30 days within Switzerland and FL:
The invoice shall be settled within 30 days by net payment without deduction. Emma Kunz Heilprodukte AG reserves the right to no longer supply a defaulting customer or to only deliver the goods with advance payment by credit card, PayPal or TWINT.
Advance payments by bank transfer: For first orders with an order value of more than CHF 600.00, we deliver with direct payment by credit card, PayPal or TWINT.
The method of payment and the terms of payment are specified on the invoice itself. In the event of late payment, we are entitled to charge interest on arrears and reminder fees. The defaulting customer is obliged to bear all costs of a collection agency or lawyer commissioned by us.
Retention of title
The delivered goods shall remain the property of Emma Kunz Heilprodukte AG until all claims have been paid in full.
Data protection
When collecting personal data in our customer file, we protect the data by technically suitable means. The data is stored exclusively for the purpose of processing orders, carrying out services, for the Emma Kunz Heilprodukte AG information letters and for the maintenance and evaluation of our customer file. Data will not be passed on to third parties. The sale of data for advertising purposes is excluded. All personal data provided to us will be treated confidentially and in accordance with the provisions of the Swiss Federal Data Protection Act. Emma Kunz Heilprodukte AG sends out a newsletter approximately every 4 months.
Severability clause
Should individual provisions of the contract be invalid, or should the contract contain a loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory provisions.
Amendment of contract
Emma Kunz Heilprodukte AG reserves the right to amend these GTC at any time. The Customer shall be informed in writing of any changes to the GTC in a suitable form. The administration of Emma Kunz Heilprodukte AG shall provide information about the current GTC.
Place of performance and jurisdiction
Swiss law is applicable to the present contractual relationship. The place of performance and jurisdiction for all legal disputes arising in connection with this agreement shall be the competent court for the respective registered office of Emma Kunz Heilprodukte AG. However, Emma Kunz Heilprodukte AG is also entitled to assert its claims at its own discretion at the place of residence or place of business of the Customer.
Status: March 2022